Property management, done personally
Brandi Wilson, Sunshine Coast Property Manager
Brandi Wilson leads property management at ELITE Lifestyle Properties in Buddina. Landlords from Caloundra to Peregian Beach deal with her directly, from rental appraisal and tenant selection through to inspections, maintenance and owner reporting.
Direct access to Brandi
One accountable manager
Written rental appraisals
Office in Buddina · 4575
01 · The proposition
A managed property should never feel remote.
Property management decisions affect your rent, your asset and your relationship with your tenant. You should know who is responsible, what is happening and why a recommendation is being made.
ELITE combines a named manager with documented inspection, maintenance and reporting processes, so the systems support the relationship rather than replace it.
02 · What landlords value
What owners should expect from their property manager
Trust
Know that someone is actively managing your property, protecting the record and paying attention before a decision becomes urgent.
Communication
Have a clear point of contact who knows the property, understands your priorities and explains what happens next.
Confidence
Make rental and tenancy decisions with current evidence, documented processes and direct access when you need it.
03 · Meet Brandi
Meet Brandi Wilson, your Sunshine Coast property manager.
Brandi Wilson is a Sunshine Coast property manager and ELITE’s Managing Director of Property Management, with more than two decades of real estate experience across property management, sales and office ownership.
Her approach is built around communication, industry knowledge and staying current with Queensland legislative changes. She helps owners understand the rental position, the management process and the next practical step, whether they are preparing to lease, already have a tenant or considering an investment purchase.RoleManaging Director of Property Management
OfficeELITE Lifestyle Properties
28 Parkana Crescent, Buddina QLD 4575
07 5444 0111
Mon–Fri, 9am–5pm · ABN 69 636 605 886
ProfileView Brandi’s team profile
04 · The interview
Brandi, in her own words.
A conversation about the department she built, the work owners rarely see and the standard she wants them to feel.
01
When I started at ELITE, Property Management was much smaller. I saw a real opportunity to build something different, where owners felt understood and communication came first. As the team and portfolio have grown, the focus has been on building systems that support relationships, not replace them.
How did you build the Property Management side of ELITE?
02
Three things: trust, communication and confidence. They need to know someone is actively managing their property and paying attention to the details, not only contacting them when a decision or issue arises. When owners work with our team, they have a clear point of contact who knows their property and priorities.
What do owners actually need from their Property Manager?
03
Most people think it is just collecting rent and organising repairs. There is much more to it: managing relationships, handling difficult tenant situations, staying on top of compliance and protecting the owner’s investment. It is the difference between a clearly managed tenancy and a series of reactive decisions.
What do people misunderstand about Property Management?
04
We recognise what is at stake. It is a significant asset, and the management decisions around it deserve care, clear communication and accountability. We do not just manage the mechanics, we manage the relationships around the property through proactive communication and accessibility when owners need us.
What makes ELITE’s Property Management different?
05
I have seen enough situations to know that prevention is usually better than crisis management. Being proactive, setting clear expectations from the start and building a strong relationship with your Property Manager makes an enormous difference. When issues arise, a strong foundation means they can be handled through a clear process.
What has more than two decades in real estate taught you?
06
Confident and looked after. I want them to know they can pick up the phone, speak to someone who knows their property and trust that their property and agreed instructions are being actively managed.
What do you want owners to feel when they place their property with ELITE?
05 · The ELITE approach
How your investment property is managed, from preparation to review.
The exact inclusions, boundaries and charges belong in a written proposal. These are the practical areas owners can discuss with Brandi.
01
Prepare and position
Review the property, its presentation, timing and the relevant evidence behind an indicative rental position.02
Market and lease
Plan advertising, inspections and application handling around the property and the proposed tenant profile.03
Select carefully
Check identity, income, rental history and references, with the owner involved in the decision.04
Manage actively
Coordinate rent administration, inspections, reporting and maintenance through documented processes.05
Review the tenancy
Consider renewals, rent reviews and end-of-tenancy steps against the property record and current evidence. In Queensland, rent can be increased no more than once every 12 months, and the limit applies to the property rather than the tenancy (RTA).06 · Tenant selection
How tenants are selected for your property.
Applications are assessed through the available evidence, not a single impression.
Identity
Applicant details are checked and recorded.
Capacity
Employment and income information form part of the review.
History
Rental history and direct references are checked.
Screening
Applications are made on the RTA’s standard rental application (Form 22), in use from 1 May 2025, and include a TICA tenancy database check.
Owner decision
The owner remains involved in selecting the tenant.
“I want owners to know they can pick up the phone and speak to someone who knows their property.”Brandi Wilson
07 · Communication
How owners hear from us, and when.
Owners have a clear point of contact who understands the property, the agreed instructions and the next decision requiring attention.
Communication is shaped around clarity: what has happened, what it means, what is recommended and when the owner’s input is required.
08 · Maintenance
How repairs and maintenance are approved.
Set the threshold
The owner sets a maintenance approval threshold during onboarding.Assess the request
Maintenance is triaged against urgency, tenancy obligations and the property record.Quote when required
Non-urgent work above the agreed threshold is quoted before it proceeds.Handle genuine emergencies
Tenants have a documented after-hours pathway. Non-urgent requests are triaged on the next business day and can be lodged through the tenant maintenance request form.09 · Owner reporting
What reporting will I receive as an owner?
Statements
Regular owner statements with invoices attached.
Disbursements
Owner disbursements are paid mid-month and at month end.
Inspections
Routine inspection reporting with written and photographic records.
Year end
An end of financial year summary for the property record.
10 · Why ELITE
Sunshine Coast property management, from Caloundra to Peregian Beach.
ELITE’s rental and property management service spans the Kawana corridor (4575) and the Caloundra corridor (4551), and extends north to Mooloolaba, Maroochydore, Coolum Beach and Peregian Beach. Brandi is the direct point of contact across all of them. If your property sits outside these areas, ask Brandi whether it’s a fit.
Kawana corridor · 4575
- Buddina
- Minyama
- Warana
- Bokarina
- Wurtulla
- Birtinya
- Parrearra
- Kawana Island
Caloundra corridor · 4551
- Caloundra
- Kings Beach
- Moffat Beach
- Dicky Beach
- Shelly Beach
- Currimundi
- Aroona
- Battery Hill
- Golden Beach
- Pelican Waters
- Little Mountain
- Caloundra West
- Meridan Plains
North coast
- Mooloolaba
- Maroochydore
- Coolum Beach
- Peregian Beach
Management fees, letting fees, recurring charges, GST treatment and service boundaries are set out in the written proposal before appointment.
Considering a change?
Thinking of changing property managers?
Changing managers can often be handled during an existing tenancy, subject to your current management agreement and the required handover process. The change is recorded with the Residential Tenancies Authority using its Change of property manager/owner form (Form 5). Brandi can review your current position and explain the practical next steps before you decide.
11 · Rental appraisal
Request a Sunshine Coast rental appraisal.
A useful rental assessment considers location, configuration, presentation, current leased evidence, competing properties, tenant demand and timing. The result is indicative, not guaranteed.
Brandi can explain the evidence behind the proposed rental position and prepare a written management proposal if you are considering an appointment.ELITE Lifestyle Properties collects these details to prepare your rental appraisal and contact you about it. They are stored in our client records and shared only with the ELITE team handling your enquiry. See our Privacy Policy for access, correction and complaints. This form is protected by reCAPTCHA.
12 · Owner questions
Before you appoint: property management questions, answered.
Clear answers for the decisions owners most often need to make.
How do I choose the best property manager on the Sunshine Coast?
Look for a named property manager who knows your area, explains the rental evidence behind their advice, sets out fees and service boundaries in writing, and documents inspections, maintenance and owner reporting. Brandi can walk you through how ELITE handles each of these before you appoint a rental manager.What could my property rent for?
That depends on the property, its location and configuration, presentation, current leased evidence, competing properties, tenant demand and timing. A rental appraisal should explain the evidence behind the indicative range rather than rely on a generic estimate.What does a rental appraisal involve?
Brandi reviews the property and relevant current market evidence, then discusses an indicative rental position and the practical steps required if you are considering leasing or changing managers.Can I change property managers during a tenancy?
Often yes, subject to the terms of your current management agreement. When the manager changes during a tenancy, the outgoing and incoming property managers sign a Change of property manager/owner (Form 5), a copy goes to the RTA and to the tenant, and the existing lease continues. If the bond contributors change, a Change of bond contributors (Form 6) is also completed. ELITE can review your agreement with you before any change is made.What does property management cost?
Fees, letting charges, recurring costs, GST treatment and service boundaries are set out in a written proposal before appointment so you can assess the complete arrangement.How are tenants assessed?
Applications are assessed using the available evidence, including identity, employment and income information, rental history, references and screening. The owner remains involved in the tenant decision.How are repairs approved?
The owner’s agreed authority is recorded during onboarding. Requests are assessed against urgency, tenancy obligations and the property record, with non-urgent work above the agreed threshold quoted before it proceeds.How often will I receive updates?
Reporting includes owner statements and documented inspection information, with direct contact when a decision or recommendation requires your attention.What happens if rent falls behind?
The tenancy is managed through the applicable process and current Queensland tenancy requirements, with the owner kept informed where action or a decision is required.What should I prepare before leasing?
Start with presentation, maintenance, keys, property information and any compliance items relevant to the property. Brandi can identify the practical preparation required before marketing begins.Can ELITE manage my property while I live elsewhere?
Yes. The management approach is designed around direct communication, documented reporting and a clear point of contact, which is particularly useful for interstate owners.How often can a rental property be inspected in Queensland?
Routine inspections can be carried out no more than once every three months, unless the tenant agrees in writing. The tenant must receive at least 7 days’ notice on an Entry notice (Form 9), and entry must be between 8am and 6pm, Monday to Saturday, at a stated time or within a two-hour window.How much bond can be taken, and where is it lodged?
For a general tenancy, the bond can be no more than four weeks’ rent. The tenant must be given a receipt, and the bond must be lodged with the Residential Tenancies Authority (RTA) within 10 days using a Bond lodgement (Form 2).Queensland tenancy rules above were checked against the Residential Tenancies Authority in September 2026 and are general information, not legal advice. Last updated September 2026.
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